You have questions, we have answers.
Want to do more deliveries without breaking a sweat? All of JOCO's E-bikes are electrically assisted. Pedal a JOCO just like you would a regular bike and feel a boost effortlessly taking you to speeds of up to 20 mph. A fully charged E-bike has a range of approximately 30 miles. You can check your live speed and charge status through the built-in display on the bike, and view other relevant trip information through the JOCO app.
All riders must complete Delivery Partner Verification within 72 hours of their first rental to verify that they are using JOCO for delivery services. To verify, tap the DPV banner in the app and upload a screenshot from your active delivery platform (DoorDash, UberEats, Grubhub, Postmates, or other) showing delivery activity within the last 3 days.
If you do not complete DPV within 72 hours of your first rental, your account will be automatically suspended until verification is complete.
DPV must be renewed every 6 months. When your DPV expires, you will have a 30-day grace period to resubmit. If you do not resubmit within those 30 days, your account will be suspended until a new DPV is submitted.
There is no SSN requirement, no credit check, and no background check. This makes JOCO the fastest signup of any delivery e-bike rental — most riders go from app download to riding in minutes.
No, and that's intentional. Owning a bike means taking on maintenance, storage, charging, and theft risk yourself. JOCO is built for riders who want the tool without the burden — show up, ride, earn dock, walk away.
Prices do not include sales tax.
All passes come with unlimited rides for the duration of the pass, including the e-bike, unlimited bike and battery swaps at any of our docking stations and battery-swap concierges, all maintenance, secure parking and charging, and in-app bike locking eliminating theft. Your pass is fully comprehensive — there are no add-on fees for charging, battery swap network access, or maintenance.
Each individual rental has a maximum duration of 6 hours. You must return your E-bike to a JOCO dock or get a battery swap within 6 hours of starting each rental. There is an in-app timer that displays your remaining rental time.
Passes activate on your first reservation, not at the time of purchase. If a pass expires while you have a bike out, your pass will automatically be renewed with the same pass type (a 6 hour Pass renews as a 6 hour Pass, a 24 hour Pass renews as a 24 hour Pass, a Weekly Pass renews as a Weekly Pass).
Upon registering a new account, you will be prompted to add your credit card details. Once you have located an available bike, purchase a pass by clicking on "Buy a Pass" in the menu section of the app. Passes can only be purchased through the JOCO app.
In the JOCO app menu, click on wallet balance and there you can update your payment details.
Upon purchasing a pass you will automatically receive an email with a receipt and pass information. You can also view your receipts in the app under wallet balance.
You can review our pricing plans at ridejoco.com/pricing-plans. If you believe you were charged incorrectly, please contact customer support by phone at +17165626716 or email at support@ridejoco.com. Please include the date and time of the ride, your registered phone number and email address, and details of your concern. JOCO will respond within 72 hours.
Yes - this is a major advantage of using JOCO. There's no long term commitment, no deposit, and no lengthy contract. If you want to try delivery work for a single shift, a single weekend, or just the lunch rush, JOCO is the only real option built for that.
Option 1: Scan the QR code. Click on the scan button icon in the bottom right corner of the app and scan the QR code on the bike. Once scanned, press unlock and pull the bike out from the dock. Depending on data connectivity, it may take a couple of seconds until the bike is released.
Option 2: Enter the Bike ID manually. Tap the scan button located in the bottom right corner in the app, then tap "Insert ID" and type the Bike ID displayed on the bike. Reserve and unlock the vehicle when you are ready to go.
Option 3: Select from the station list. Select the station pin in the app and tap on bikes to view all available vehicles for that station. Select a bike from the list and reserve it.
The QR code can be found on the center of the phone holder or above the battery compartment of the bike.
You must return your E-bike to an available JOCO dock. You can view available docking locations through the app.
Dock light guide:
To dock your bike:
If no green light appears after docking: Unlock the bike in the app, pull it out, and firmly insert it back into the dock until you see the green light. Do not slam the bike — just push it in firmly.
To avoid any fines or penalties, make sure to check that your ride has been properly ended. If you are having any issues, please contact our helpdesk at 716-JOCO-716.
Yes, you must dock your bike at a JOCO station or designated concierge location in order to complete the ride.
Yes. You can lock your JOCO at any time by swiping the lock button in the app while completing a delivery. This does not end your ride — your rental time continues, and you can unlock the bike from the app when you are ready to continue.
Each rental has a maximum duration of 6 hours. You must return the bike to a JOCO dock or get a battery swap within 6 hours. Enable push notifications to get a reminder as you approach the limit. There is also an in-app timer that displays your remaining rental time.
Two ways to reset your 6-hour clock:
Not at all — this is the most common misconception about JOCO. The 6-hour window exists to make sure bikes are always in use and not being held in one place, and to ensure that even when they are being used, riders always have a fully charged battery. That's why we have our bike station network, where you can swap your bike for another charged one, and our battery-swap concierges, where you can get a fresh battery without even changing your bike.
When your battery is running low, ride to any of our 50+ docking stations or a battery-swap concierge, swap the bike or the battery, and keep going. A 10-hour shift only requires one quick swap mid-day.
Compare that to a take-home e-bike, which needs hours of downtime to charge between shifts, or lugging a heavy spare battery around all day. With JOCO, your bike is always charged and ready.
Yes. Bike reservations are held for 5 minutes and are extendable. JOCO reserves the right to cancel any reservation at its discretion.
Yes. Before riding, release the lever located at the bottom of the seat post. Move the seat up or down accordingly and then clamp it tight. Use the numbered markings on the seat post to record your preferred setting and save time in the future.
JOCO's electrically assisted bikes will help you reach a speed of up to 20 mph with minimal effort.
A fully charged JOCO E-bike will last approximately 30 miles. This may vary depending on riding style and other factors. JOCO's E-bikes charge in the dock to maximize battery levels so you don't need to worry about finding a charged E-bike. Plus, all passes include unlimited free battery swaps at any JOCO Concierge location — so you can keep riding all day without worrying about range.
JOCO bikes don't have a shift range. You can swap your bike at any of our 50+ docking stations or swap your battery at our concierges across the city, there's no mileage ceiling on how far you can ride in a day. Whether you're covering 40 miles or 120, you just swap for a fresh bike or battery when the current one runs low and keep working.
JOCO does not restrict where you can ride your E-bike geographically. However, you are responsible for abiding by all local traffic laws and regulations. You must return your bike within 6 hours to a JOCO docking station. Riding on sidewalks is not permitted.
Not to worry. JOCO bikes have wireless phone charging built into the phone holder. If your phone malfunctions, just ensure you return your E-bike to a JOCO docking station and your ride will be automatically ended.
Swap it. Take your bike to a JOCO dock, return it, and grab a fresh one — at no extra cost. There's no waiting for a service appointment, no trip to a single store location, and no downtime beyond the swap itself. Maintenance is handled by the JOCO team — not by you, and not out of your pocket.
Three reasons, and they're all in your favor. First, safety: lithium-ion battery fires from uncertified or damaged e-bikes have caused fatal apartment fires across NYC. Every JOCO bike and dock is UL certified, and we charge at the highest standard of battery safety — so charging happens safely outside your apartment, not inside it. Second, building compliance: a growing number of NYC landlords and co-op boards prohibit indoor e-bike storage and charging — JOCO eliminates that conflict entirely. Third, theft and damage: when your shift ends, the bike is locked at a JOCO dock, not on a street corner or in your hallway. You're not liable for it overnight.
Yes! JOCO operates staffed Concierge locations where you can get a free battery swap during an active rental with an active pass. A battery swap resets your 6-hour rental without ending your trip. Concierge staff will handle the swap — just show up with your bike. Please note that riders cannot swap batteries themselves, and riders with a battery level above 40% are not eligible for a swap.
To request a swap, tap the QR code button in the app and show the QR code on screen to the Concierge attendant, who will take care of the rest.
Current Concierge locations:
Tip: You can also end your trip at the W 36th St concierge location, which is open until 4:00 AM — great for late-night riders.
For more details, visit ridejoco.com/joco-concierge.
Yes! Riders have access to restrooms and a break area at designated Concierge locations. JOCO also provides one free helmet and vest to riders who opt in during sign-up, available for pickup at designated Concierge locations.
The majority of our stations are open 24 hours a day, however, opening times may vary by location. While planning your route, please check opening times for specific locations by clicking on the location pin in the app.
NOTE: Some stations are located in parking garages. If a station appears closed, please ring the doorbell to notify the attendant or insert the code shown in the app to access the parking lot at listed stations.
Late return: $15 per 6-hour period over the rental limit. Recovery fee (JOCO retrieves your bike): $250. Lost or stolen bike: $2,250. Littering: $5. Late fees are charged immediately when your rental exceeds 6 hours, and every subsequent 6-hour period. Your account will be suspended until outstanding fees are paid. Pay balances by tapping the red bar in the app. For more information visit:ridejoco.com/terms
It is likely that your bike was not docked properly and your trip didn’t ended:
If your trip has ended correctly, it should no longer be visible in the app. If none of the above resolves the issue, please call customer service at 716-JOCO-716 or email support@ridejoco.com.
Please contact customer support immediately at 716-JOCO-716.
If your bike is stolen:
Note: All other applicable fees incurred during the rental period, including late return fees and pass extensions, remain in effect regardless of the outcome.
If a trip exceeds 24 hours and the JOCO support team is unable to get in contact with the rider, the bike may be classified as lost, missing or stolen.
There are several reasons your account may be blocked:
If you've completed all verifications and paid your balances but your account is still blocked, please contact support at 716-JOCO-716 or support@ridejoco.com.
If you signed up with an email and password, you can reset your password:
On the login screen, tap "Forgot Password."
Enter your email address and tap "Send Code."
Enter the 6-digit verification code (valid for 5 minutes — you can resend if needed).
Set a new password. It must be at least 8 characters with one uppercase letter, one lowercase letter, and one number.
If you signed up using Google, Apple, Facebook, or a phone number, you do not need to reset a password — simply sign in using the same method you used to create your account.
Can't access your email? Use "Login with Phone" instead — it sends an SMS code, no email needed.
Open the JOCO app, go to your profile, and tap the QR code icon in the top right corner. Your User ID is displayed at the bottom of the QR code screen.
Account deletion is available as a self-service option in the app. Any outstanding balances must be settled before your account can be deleted.
Yes. All riders must wear a helmet while operating a JOCO bike. This is mandatory.
Yes. All riders must wear a reflective vest while operating a JOCO bike. This is mandatory.
Our JOCO E-bikes are built with safety and stability in mind. However, please take extra caution during adverse weather conditions:
If at any time during an active ride you notice any issues with the E-bike:
If there is a safety-related issue (brakes, wheels, pedals), stop riding immediately and dock the bike at the nearest available station or contact our support team for assistance.
Yes. Every JOCO bike is UL 2849 certified and every battery is UL 2271 certified. You can ride a JOCO bike on any major delivery app without worrying about deactivation for non-compliant equipment.
Yes. NYC has had multiple fatal apartment fires caused by unsafe e-bike batteries charging improperly, which is why FDNY has issued repeated warnings about home charging. JOCO's bike and batteries are UL certified, and charging happens at our safe battery charging cabinets and docks — at the highest standard of battery safety, not in your apartment, hallway, or building. This eliminates the single highest-risk failure mode for delivery e-bikes.
JOCO currently operates in New York City, Washington DC and Chicago.
JOCO support is available to help with account issues, trip problems, bike issues, and any other questions.
