Frequently asked questions

You have questions, we have answers.

What is a JOCO E-bike and how do I ride it?

Want to do more deliveries without breaking a sweat? All of JOCO's E-bikes are electrically assisted. Pedal a JOCO just like you would a regular bike and feel a boost effortlessly taking you to speeds of up to 20 mph.

A fully charged E-bike has a range of approximately 30 miles. You can check your live speed, charge status and trip distance in real time through the built-in display on the bike.

How do I get started?

Download the JOCO app from the iOS or Android app store and follow the instructions to register a new account.

Find a bike in a convenient location near you by searching the map on the home screen.

Purchase a pass by clicking on "Buy a Pass" in the menu section of the app. See below on how to unlock a bike.

How do I unlock an E-bike?

Option 1: Scan the QR code* on the bike by first clicking on the QR code icon in the top right corner of the app. Once you've scanned the QR code and are ready to go, simply press unlock and pull out the bike from the dock. Depending on data connectivity, it may take a couple of seconds until the bike is released.

Option 2: Select the docking station pin in the app and scroll up to view all available vehicles for that station. Select a bike from the list by matching the bike ID with the plate number displayed below the QR code. Simply reserve and unlock the vehicle when you are ready to go.

* The QR code can be found on the center of the handle bar or on top of the rear fender.

Who can ride a JOCO?

You must be a courier using JOCO for delivery services.

You must be an adult, aged 18 or above. Please review our rental agreement for more information.

What are the station opening hours?

The majority of our stations open 24 hours a day, however, opening times may vary by location. While planning your route, please check opening times for specific locations by clicking on the location pin in the app.

NOTE: some locations may appear closed at certain times for security reasons, please be patient and ring the doorbell to notify the attendant to open the garage.

How do I return my E-bike?

You must return your E-bike to an available JOCO dock. You can view available docking locations through the app. A green light on a dock indicates that it is available (if there is no light or the light is red, do not use).

-Gently align the front wheel of the bike in between the wheel guides. The front piece that looks like a lock (the adaptor) should align with the slot on the port. Press the bike into the slot to lock.

- Once your vehicle is correctly docked you will hear the bike turning off and you will see a steady blue or green light.

- You will also get a notification in the app confirming your trip has ended. Note that this may take a few seconds depending on data connectivity, and you may need to refresh the app.

To avoid any fines or penalties, make sure to check that your ride has been properly ended. If you are having any issues please contact our helpdesk at 716-JOCO-716

How fast do JOCO's E-bikes go?

JOCO's electrically assisted bikes will help you reach a speed of up to 20 mph with minimal effort.

How far will a JOCO E-bike go?

A fully charged JOCO E-bike will last approximately 30 miles. This may vary depending on riding style and other factors. JOCO's E-bikes charge in the dock to maximize battery levels so you don't need to worry about finding a charged e-bike.

Does JOCO have a battery concierge service?

Want to swap out your battery? please visit the link below.

How much does JOCO cost?

Six Hour Pass: Unlimited rides within a 6 hour period for just $15.

Day Pass: Unlimited 6 hour rentals for just $24 a day.

Week Pass: Unlimited 6 hour rentals within 7 day period for just $79 a week.

*Prices do not include sales tax.

All passes come with unlimited rides for the duration of the pass, however, you cannot keep a e-bike for more that 6 hours at a time. You must return your e-bike to a JOCO location each time you have completed a ride. If you keep a bike beyond the pass expiry time, your pass will automatically be renewed at the usual rate.

Lock your JOCO in between deliveries directly from the app for up to 20 minutes at a time. If you lock your JOCO for more than 20 minutes at a time a $5 fine will apply. Our lost or stolen fee for our e-bikes is $2,250.

How do I pay for my ride?

Upon registering a new account, you will be prompted to add your credit card details to pay for your upcoming rides (if you skipped this step or need to update this information, see below). Once you have located an available bike, purchase a pass by clicking on ""Buy a Pass"" in the menu section of the app. If you keep a bike beyond the pass expiry time, your pass will automatically be renewed at the usual rate.

How do I update my payment details?

In the JOCO app menu, click on my account and edit payment details.

How do I get a copy of my receipt?

Upon purchasing a pass you will automatically receive an email with a receipt and pass information.

What to do if I was charged incorrectly?

You can review our pricing plans on

If you believe you were charged incorrectly, please contact customer support by email at or by phone at +1-716-JOCO-716 (+1-716-5626-716)

If you are sending an email, please detail the date, time of ride and your registered phone number and email address and detail your concerns.

Why am I still incurring charges after I lock the vehicle?

When your vehicle is still incurring charges:

- Once your vehicle is correctly docked you will hear the bike turning off and you will see a steady blue or green light on the dock.

- You will also get a notification in the app confirming your trip has ended. Note that this may take a few seconds depending on your data connectivity.

- You may also try closing and refreshing the app.

To avoid any fines or penalties, make sure to check that your ride has been properly ended. If you are having any issues please contact our helpdesk at 716-JOCO-716

If none of the above suggestions resolves the issue, please call customer service at 1-716-JOCO-716 or email at

Will I be charged if a bike is lost or stolen or damaged?

Please contact our customer support immediately on +1-716-5626-716 to see if we can track the bike for you.

If we cannot retrieve the bike, you will be charged $2,250 fee for a lost or stolen vehicle. If JOCO has to retrieve the bike on our own we will charge you a $250 retrieval fee. You must return your bike within 24 hours or it will be considered lost. You are responsible for the vehicle from the time it is unlocked until it is correctly locked in an available JOCO dock. If a bike is stolen, file a police report detailing the incident.

Do I have to lock the Bike into a station?

Yes, you must dock your bike in a charging station in order to complete the ride.

Can I adjust the seat height?

Yes, please do so before riding by releasing the lever located at the bottom of the seat post. Move the seat up or down accordingly and then clamp it tight. Use the numbered markings on the seat post to help you save time in the future.

Can I lock my JOCO during a delivery?

Yes, you are able to lock your JOCO for up to 20 minutes by pressing the lock button in the app while completing a delivery.

Note: This does not end your ride

Where can I ride a JOCO E-bike?

JOCO does not restrict where you can ride your E-bike. You are responsible, however, to abide by and check local laws and regulations on riding electrically assisted E-bikes. You must return your bike within 6 hours to a JOCO docking station.

What happens if my phone dies while I'm riding a JOCO E-bike?

Not to worry, just ensure you return your E-bike to a JOCO docking location and your ride will be automatically ended.

Do I need a helmet to ride?

While helmet laws vary by region, country and city, JOCO strongly recommends you wear a helmet for your added safety.

Rules & regulations and tips for riding safely

- You should be wearing a helmet while riding.

- Before you ride, inspect the bike for any safety and mechanical issues such as the brakes or tires. If you find any issues, you must not ride the bike and report the maintenance problem in the app.

- Abide by all local traffic laws.

- Follow the direction of traffic.

- Dismount and walk your bike while in docking premises.

- You must be at least 18 years of age to ride a JOCO.

- One rider per bike only (no passengers).

- You must not be under the influence of any alcohol, drugs, medication, or other substance that may impair your ability to safely ride a JOCO.

- Use caution and take your time when riding at night.

- Never text or call while riding.

- Be aware of cars, bikes, and pedestrians at all times.

- Never ride on sidewalks.

- Use bike lanes where safely available.

- Use both brakes and keep your hands on both handlebars while riding.

- Leave ample time to come to a halt, especially during adverse weather conditions.

- Use hand signals when riding and do not weave in and out of traffic.

When you are riding, you ride at your own risk. Please refer to JOCO's rental agreement for more detail on this section.

Riding in bad weather.

Our JOCO E-bikes are built with safety and stability in mind. However, please take extra caution during adverse weather conditions. Here are some tips to keep in mind:

- ride calmly and smoothly and avoid any sudden moves

- avoid braking or accelerating hard, especially on smooth, slippery surfaces

- coming to a full stop may take longer than usual, so leave extra space and time

- avoid puddles and road debris

- keep your eyes on the road at all times

- wear extra reflective gear at night and in low visibility

- don't use an umbrella while riding and keep both hands on the handlebars

- when it is cold or wet, wearing gloves can help with your grip

- don't ride during torrential rain, wind or snow

Reporting a safety incident?

- Check to make sure that you and anyone else involved are safe.

- If you have experienced a collision or a crash call 911.

- Be sure to file a report with the local police precinct to ensure the incident is properly documented.

- You must notify JOCO within 24 hours of the details of the incident by calling our support team on +1-716-5626-716 or emailing

- You are still responsible for returning the bike, if you are having issues doing so, please notify our team.

Reporting damage on your e-bike.

If at any time during an active ride you notice any issues with the e-bike, please report them by clicking the damage icon on the top left corner. If there is a mechanical issue or any issue that may impair your ability to safely operate the bike, please return the e-bike to the nearest available docking station or contact our support team for assistance.

Keeping our cities safe during COVID-19.

- Do not ride a JOCO bike if you are experiencing symptoms of Covid-19 or have been exposed to someone with COVID-19.

- Our bikes are cleaned regularly.

What are our behavior policies?

In order to protect the safety of our customers, we fine or suspend riders who violate the behavior rules:

1. Leave no trace: Do not leave any trash at our stations or on our bikes.

2. Zero-Loitering Policy: Customers are not allowed to sit or crowd around at our garages.

3. Be Respectful: There will be a zero tolerance policy to disrespectful behavior to parking attendants.

4.Users may not ride into parking lots, rather dismount and walk the bike to the dock.

5. Customers must at all times be in the dock area and do not block any drive or walk aisles.

Fines and suspensions

You must return your bike to a docking station within 6 hours. Failure to do so will result in a $15 fine for the first hour and additional $15 fines every subsequent hour you are late. JOCO also reserves the right to remotely lock and disable bikes that are taken beyond the 6 hour limit. If you are late returning bikes more than 3 times in a 30 day period, your JOCO account will be suspended. If a bike is found unaccompanied or unlocked at any time, a $250 recovery fee will be applied to your account. You will be solely responsible for any damage to a Bicycle you have rented. If you fail to return a Bicycle, the Bicycle is damaged beyond repair or otherwise lost or unavailable for further rental, you will be responsible for the entire cost to replace the Bicycle, which amount is $2,250.00. If a Bicycle is not returned within 24 hours, you understand and acknowledge that a lost or stolen fee of $2,250.00 will be charged to you.